We are a new and unique so we understand you might have a lot of questions. That is why we have dedicated this whole page to some of the common questions that people have recently asked us. If you have any questions, we hope that the content below will give you the answer you are looking for. If they do not, please do not hesitate to contact us with your inquiry at firstname.lastname@example.org
Frequently Asked Questions
CardiAI Laboratory can collect COVID-19 PCR (Saliva or Nasal Swab) and antibody testing samples (blood) for individuals, corporate, large groups, or travellers.
Our services are available to individuals,businesses, large groups, and travellers.
You can schedule an appointment through our website for your COVID-19 testing needs here or by emailing us at: email@example.com
Generally, an appointment lasts no more than 10minutes. During this time, our Medical Laboratory Assistant will confirm your identity, verify your requisition, set up a safe and comfortable space for the collection, and answer any questions or concerns you may have.
In case of over 10 appointments in one slot, the next slot of appointment should be booked. If the next slot is unavailable, we recommend booking any following slot available.
We recommend drinking a large glass of water at least 1hr to 45 minutes prior to your appointment and wearing warm clothing or a sweater to help prepare your veins.
Any cancellations that occur more than 24 hours before the scheduled appointment time will receive a full refund of the booking fee. Any cancellations that occur less than 24 hours before the scheduled appointment time will unfortunately be charged the full booking fee.
Our offices operate :
Monday to Friday : 8 AM to 5 PM.
Saturday : 10:15 AM to 2 PM
Yes, our home collection services are available. Please contact us at Pkirkwood@cardiai.com
If you are a corporation or large group looking to set up an account with CardiAI, please email us directly at Pkirkwood@cardiai.com with your inquiry.
Results will be emailed through an encrypted message as soon as they are made available. Every effort will be made for a 24-hour* turnaround time; however, this time is not guaranteed as there are other factors that may delay this process. For the Rapid testing Solution, the results will be emailed in 4 hours.